Return Policy

Final sale items are not eligible for refund, store credit, or exchange. Please note that all final sale items and late returns sent back without prior authorization will be considered forfeited and will be handled at Lisarella’s sole discretion. All gift cards are final sale and not eligible to be returned or transferred into another customer’s gift card balance.

Please note that at this time, we only offer refunds to the original payment method and are unable to process returns as gifts.

We hope you love what you ordered! But in case you don’t, we will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method.

Domestic Returns

Return items must be received by us within 28 days of the shipped date to be eligible for a refund. Once an order has been placed, it can’t be canceled or changed. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Final sale items are not returnable. Shipping and handling are nonrefundable.

Please note: We can only create return labels for customers residing in the contiguous US. Customers from Alaska, Hawaii, Puerto Rico, and other locations outside the continental US must provide their own return shipping. We apologize for any inconvenience. Orders can be shipped to: Lisarella Returns, 611 South St, Graham, TX 76450.

How to Return an Item

Click ‘Request A Return’ below to look up your order. You have the choice to receive a printable return label or to return in person via Happy Returns. Find your nearest location.

For in-person returns, there’s no need to print or package anything. Just bring your item(s) and your QR code into your nearest return bar location, and we’ll take care of the rest. In-person returns will have a $4.50/item processing fee.

For mail-in returns, please enclose the packing slip inside the package, attach the pre-paid, pre-addressed Return Label to the outside of the box, and drop it off at your closest carrier location. All contiguous U.S. orders will have the option of a $6.95/unit processing fee, which will be deducted from the total refund or credit if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. Lisarella is not responsible for lost or damaged packages.

International Returns

Return items must be received by us within 60 days of the shipped date to be eligible for a refund. Once an order has been placed, it can’t be canceled or changed. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Final sale items are not returnable. Shipping and handling are nonrefundable. Return labels provided by our international partner will incur a flat fee of $10 USD deducted from your return amount.

Domestic and International Returns

Domestic and international customers are also welcome to use their own postage and mail to:

Lisarella Returns, 611 South St, Graham, TX 76450

If using your own shipping method to return, please make careful note of your tracking information, as Lisarella is not responsible for lost or undelivered returns made without the use of our label. We reserve the right to verify the original purchase for returns requested without an order number or shipping confirmation. Please allow up to 14 business days for your return to be processed upon receipt at our warehouse.